System status

Captioning service

• Encoder ingest

  RTMP and SRT connections from chamber encoders.

  Operational

• Live captions

  Speech-to-text, glossary and autocorrect for live meetings.

  Operational

• Translation

  Translated captions in each meeting’s languages.

  Operational

• Caption display & API

  Chamber screens, residents’ phones, website caption boxes, the API and webhooks.

  Operational

Redundancy

• Automatic failover

  A standby server in a second data center, ready to take over.

  Ready

Last 90 days

2 of 2 tracked days without issues (tracking began October 29, 2026).

• No issues
• Degraded performance
• Service disruption
• Not tracked

Availability commitment

99.9% monthly availability target for captioning and the API, excluding scheduled maintenance. Maintenance is never scheduled during a customer's meeting. Two servers in separate data centers watch each other, and the standby takes over on its own if the active server stops answering. Reliability and support commitments

Seeing a problem?

If captions aren't working for your meeting, call (559) 251-7767 or email sales@civicca.com. Real people answer, Pacific time, and an engineer is on call during customers' scheduled meetings.